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1. Product Availability

  • All products displayed on Nova Market are subject to availability.

  • We reserve the right to update product prices, descriptions, specifications, and stock availability without prior notice.

  • In case a product becomes unavailable after an order is placed, we will inform you and process a refund if payment has already been received.

2. Order Confirmation

  • After placing an order, you will receive an order confirmation via Email or SMS/WhatsApp (where applicable).

  • Order confirmation does not guarantee shipment. Orders may be cancelled due to stock issues, pricing errors, payment verification, or other unforeseen circumstances.

3. Pricing

  • All prices are displayed in Indian Rupees (INR).

  • Prices are inclusive or exclusive of applicable taxes as mentioned on the product page.

  • Shipping charges, if applicable, will be shown during checkout.

4. Payment Methods

We accept secure payments through:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (Available on selected products and locations)

5. Shipping & Delivery

  • Orders are usually processed within 1–3 business days.

  • Delivery time generally ranges between 3–10 business days depending on the delivery location.

  • Delivery may be delayed due to weather conditions, public holidays, courier issues, or other unforeseen circumstances.

6. Order Cancellation

  • Customers may request order cancellation before the order is shipped.

  • Once the order has been dispatched, cancellation may not be possible.

  • Nova Market reserves the right to cancel any order due to payment issues, incorrect pricing, stock unavailability, or suspected fraudulent activity.

7. Returns & Replacements

Products may be eligible for return or replacement if:

  • Wrong item delivered.

  • Damaged product received.

  • Manufacturing defect.

  • Missing items in the package.

Return requests must be submitted within the return period mentioned on the product page.

Products must be:

  • Unused.

  • In original packaging.

  • With all tags, accessories, and invoice.

8. Non-Returnable Items

The following categories are generally non-returnable unless damaged or defective:

  • Personal Care Products

  • Baby Care Products

  • Healthcare Products

  • Intimate & 18+ Products

  • Consumable Items

  • Opened Hygiene Products

  • Customized or Made-to-Order Products

9. Refund Policy

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–10 business days after approval.

  • COD refunds may be processed through bank transfer or UPI.

10. Customer Responsibility

Customers should:

  • Provide accurate delivery information.

  • Inspect the package at the time of delivery.

  • Contact customer support immediately if any issue is found.

11. Fraud Prevention

Nova Market reserves the right to refuse or cancel any order suspected of fraud, misuse, or unauthorized transactions.

12. Policy Updates

Nova Market may modify this Shopping Policy at any time without prior notice. The latest version will always be available on our website.

Contact Us

For any questions regarding orders or shopping, please contact our Customer Support through the Contact Us page on our website.

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